Return & Refund Policy

At TheresaToy.com, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

30-Day Return Guarantee

Customers may return their order within 30 days of delivery.

How to Start a Return

Contact Us: Send a return request to our customer service team at [your email].
Receive Your Return Label: We will email you a prepaid return shipping label.
Package Your Item: Place the product in its original packaging (if possible) and attach the return label.
Ship It Back: Drop the package at the designated shipping carrier location.

Important Notice

The following address is our business contact address only and is not the return address:

108 Musket Loop
Summerville, SC 29483

Please do not send returns to this location. Returns must use the prepaid return label provided by email.

Refunds

Once we receive and inspect your returned item, your refund will be processed within 5–7 business days.
Refunds are issued to the original payment method.
Shipping fees (if any) are generally non-refundable unless the return is due to our error.

Condition of Returned Items

We want you to be completely satisfied with your purchase. Customers may return an item under the following conditions:

Original Packaging
The item may be returned if it is in its original box and in the same condition as received.
Defective or Damaged Items
If the item arrives defective, damaged, or malfunctioning, it is eligible for return or replacement.
Missing Parts
Items that arrive incomplete or missing components may also be returned or exchanged.

To initiate a return, please contact our customer support team with your order details and the reason for return. Returns may be subject to inspection before a refund or replacement is issued.